These Terms and Conditions ("Terms") govern your use of the Lewisham Florist website and our online flower delivery service. By placing an order with Lewisham Florist, you agree to be bound by these Terms. Lewisham Florist operates predominantly in the borough of Lewisham and extends services to customers in nearby areas. Please read these Terms carefully before ordering any flowers or related products through our website.
Lewisham Florist specialises in the online sale and delivery of fresh flowers, bouquets, arrangements, and associated gift items. These Terms apply to all orders placed via our website by individual customers, whether residing in Lewisham or the surrounding London areas that we support. For clarity, 'Lewisham Florist', 'we', 'us', and 'our' refer to the provider of flower delivery services, whilst 'you' and 'your' refer to the customer placing an order.
Placing an Order
To use our online flower delivery service for Lewisham and neighbouring locations, customers must select products from our online catalogue and complete the checkout process. During checkout, you will be required to provide accurate details including recipient information, delivery address, preferred delivery date, and any special instructions. You must ensure all information provided is correct; Lewisham Florist will not be held liable for delivery issues arising from inaccurate or incomplete details.
Order Confirmation
Once you place an order and submit payment, you will receive an email acknowledgment confirming that your order has been received. This is not an acceptance of your order, but an acknowledgment of receipt. Acceptance of your order and the completion of the contract between you and Lewisham Florist occurs when we dispatch the order for delivery. We reserve the right not to accept or to cancel your order at our discretion (for example, in cases of product unavailability, payment issues, or delivery to locations outside our service area).
All flower arrangements and products are subject to availability. In the event that a specific flower, bouquet, or item is unavailable, we reserve the right to substitute with a similar product of equal or greater value without notice. Substitutions will attempt to maintain the style, theme, and colour scheme of your chosen arrangement whenever possible.
Photographs on our website are for illustrative purposes only. The delivered flowers may differ slightly due to seasonal variation or changes in stock, but the overall quality and value will be maintained.
Pricing
All prices listed on the Lewisham Florist website are inclusive of VAT (where applicable) and are quoted in British Pounds Sterling (GBP). Delivery charges, if applicable, will be displayed during checkout before you confirm your order.
Payment Methods
We accept payment via major credit and debit cards. Payment must be made in full at the time of ordering. Your order will not be dispatched until payment is successfully processed and received by Lewisham Florist. If your payment is declined, we are under no obligation to fulfil your order.
Delivery Areas
We offer flower delivery in Lewisham and selected surrounding areas. At checkout, you will be prompted to enter the delivery postcode to confirm whether we deliver to the specified location. Orders outside our delivery area may not be accepted or may incur additional charges.
Delivery Times
Lewisham Florist endeavours to deliver flowers on your chosen date. While we strive for punctuality, we do not guarantee specific delivery times. Deliveries typically occur during standard working hours. Special requests for time slots cannot be guaranteed but may be honoured at our discretion.
If the recipient is not available at the address provided, we may attempt to leave the flowers with a neighbour or in a secure location. Where this isn't possible, we will leave a delivery card with instructions for re-delivery or collection from our premises.
Unsuccessful Deliveries
It is your responsibility to ensure the recipient is available to receive the delivery. Lewisham Florist is not liable for failed deliveries due to incorrect recipient details, incomplete delivery information, or the recipient's unavailability. Additional delivery attempts may incur extra charges.
Order Cancellations
If you wish to cancel an order, you must inform us as soon as possible. Cancellation requests must be received at least 24 hours before the scheduled delivery date for a full refund. Cancellations received less than 24 hours prior to delivery may not be eligible for a refund, particularly if the floral arrangement has already been created or dispatched.
Order Amendments
If you need to make changes to your order (such as delivery address, card message, or product selection), please contact us promptly. Amendments received at least 24 hours before the delivery date will be processed where possible. We cannot guarantee amendments requested with less than 24 hours’ notice.
Refunds and Returns
Because floral items are highly perishable and often made to order, refunds are only issued in accordance with your statutory rights. If flowers are delivered damaged or do not match your order, please notify us within 24 hours of receipt. Lewisham Florist may request photographic evidence to support your claim. Upon approval, we may offer a replacement, partial refund, or full refund at our discretion. Please note that minor variations in colour or stem count do not constitute grounds for return or refund, as natural products vary.
Lewisham Florist’s total liability to you for any loss or damage arising out of, or in connection with, your order shall be limited to the total price of your order. We shall not be liable for any indirect, consequential, or special losses including, without limitation, loss of profit, loss of opportunity, or emotional distress.
We make every effort to provide accurate product descriptions and timely deliveries; however, events beyond our reasonable control may prevent our ability to fulfil orders as planned. Such events include (but are not limited to) acts of nature, adverse weather, third-party courier failure, or access limitations to the delivery address. In these cases, we will update you as promptly as possible and either rearrange delivery or offer a suitable resolution.
Nothing in these Terms shall exclude or limit Lewisham Florist’s liability for death or personal injury arising from our negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
You are responsible for ensuring the information you provide for orders, including recipient name, delivery address, and contact details, is accurate and complete. You are also responsible for reviewing these Terms before placing an order and for ensuring that you (or the recipient) are available to receive delivery.
By using Lewisham Florist's website and services, you warrant that you are at least 18 years old and legally capable of entering into binding contracts. You may not use our website or services for any unlawful purposes.
All content on the Lewisham Florist website, including images, product descriptions, and branding, is the property of Lewisham Florist or its licensors. Unauthorised use, copying, or distribution of any material from our website is strictly prohibited.
We are committed to protecting your privacy and complying with all relevant data protection laws in the UK. Please refer to our Privacy Policy for information on how we collect, use, and safeguard your personal information.
These Terms and any dispute or claim arising from or related to them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes or claims under these Terms.
These Terms and Conditions are applicable to all customers using Lewisham Florist’s online flower delivery service within Lewisham and the surrounding postcodes we support.
Lewisham Florist reserves the right to update or revise these Terms at any time without prior notice. The latest version of the Terms will be available on our website and shall apply to all future orders. It is your responsibility to review these Terms before placing each order.
If you have questions regarding these Terms and Conditions, our service coverage in Lewisham and adjacent areas, or your existing order, please visit the appropriate section on our website for guidance. Our team is dedicated to providing a seamless flower delivery experience for every customer in Lewisham and beyond.
Thank you for choosing Lewisham Florist for your flower delivery needs across Lewisham and surrounding London neighbourhoods.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Lewisham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Lewisham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
