At Lewisham Florist, we are committed to delivering only the freshest flowers to our valued customers throughout Lewisham and the surrounding areas. As a trusted local florist, your satisfaction is our top priority. We source premium, seasonal blooms to ensure every bouquet or arrangement looks vibrant, fragrant, and beautiful upon arrival. Our dedicated team serves both households and businesses, upholding our reputation for excellence with every delivery.
While we take great care in preparing and delivering your flowers, we understand that, on rare occasions, issues may arise during transit. If your flowers arrive damaged or not in the pristine condition you expect, please notify us immediately on the same day of delivery. To help us resolve the matter swiftly, we kindly ask that you provide clear photographs of the issue and retain all original packaging until the matter is resolved.
We guarantee the freshness of our flowers for at least five days from the date of delivery, provided they are cared for according to our included care instructions. If, within this period, your flowers wilt prematurely or appear unsatisfactory for any reason not caused by environmental factors, please let us know. Our local reputation in Lewisham depends on the trust and satisfaction of our community, so we are always happy to assess genuine concerns about the longevity or condition of your flowers.
Your peace of mind is important to us. If flowers are damaged on arrival or fail to meet our freshness guarantee, we offer a choice of a full refund or a replacement bouquet of equal or higher value, delivered as soon as possible for your convenience. Depending on your preference and the nature of the issue, we can discuss the best solution. Please note, requests relating to the style, flower content, or colour scheme that differ from your original order (but don’t affect quality) may not be eligible for refund or replacement.
If you have a complaint or are dissatisfied with any part of your Lewisham Florist experience, we encourage you to contact us directly as soon as possible. Complaints must be made within 48 hours of your order’s delivery to ensure a timely response. Please include your order details and any relevant photographs or information to help us understand your concern fully. Our friendly customer care team will acknowledge your complaint, investigate thoroughly, and respond with a resolution within three working days.
Lewisham Florist is proud to be a leading local florist trusted by families, individuals, and businesses across Lewisham. Our commitment to outstanding floral arrangements, reliable deliveries, and attentive customer care has helped us build lasting relationships in our community. We always strive to resolve any issues to your complete satisfaction, as our ongoing success depends on your happiness.
Thank you for choosing Lewisham Florist. If you have any further questions about our returns, refunds, or complaints process, please get in touch with our team. We are here to ensure that your flower experience in Lewisham is always fresh and delightful.
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